Return Policy

RETURNS AND EXCHANGE POLICY

If you would like to return any item(s), for either a refund or exchange, you'll need to send us an email on support@shoppingbeasts.com

It is important that all conditions are met:

If your package did not arrive on time, please write to us. We'll help you!
Please don't send any items back to us until you've completed a Return Request and have a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed.
Any returns must be in resalable condition and in its original packaging.
Refund cannot be accepted if we have sent the correct product to your customer in good condition, and as described.
Once we approve your return, we'll send you details of where to send your order to, and what happens next.
When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
Items must be returned within 14 days of the order date.
We may ask you to provide photos if an item is damaged, faulty or the wrong size.
We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.

Customers will need to cover the cost of returning any items to us.

For non defective items and items that are received in 100% condition, we charge a 10% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 10% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 14 days of the delivery date.

· For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fees.

· NOTE :- It can take sometime (maybe 4-5 business days depending on which Credit Card company is) to process the refund for the bank if your original payment method is credit card.

· We will NOT accept order cancellation request if the orders have been shipped.

Return/Exchange Process

Return shipping fees are at the customer's own expense.
We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives at info.unishh@gmail.com to get a return authorization and return address or fill in the form above to initiate return or refund authorization.

Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email within 1-2 working days.Please follow the instructions to process the exchange/return.

How soon will I get my Refund ?

· Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

· Your refund will be processed, and a credit will automatically be sent to the original method of payment, within 2- 4 working days.

In Case of Damage/Incorrect Item(s)

You have 5 business days upon receipt of the order to notify us about the damage or the incorrect item(s) received. If 5 business days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Send us an email to info.unishh@gmail.com stating your concern and attach pictures and/or a videos of the item(s) showing the damage or the incorrect item(s) received.

Our team will inspect/verify the photo(s) or videos within 5 business days of receiving the email, before we issue a replacement. Customer will also have to return the damage or incorrect item(s) in order to receive a replacement. Further instructions will be given through email.

If you have any problem please email us: info.unishh@gmail.com

Office Address:- 34 Huntingwood Crescent, Brampton, Ontario, Canada, L6S 1S6

Email:- info.unishh@gmail.com

Phone:- +14372238006